Refund and Cancellation Policy

The Customer pays for the 7-Day Competitor Move Brief through hosted Stripe Checkout when submitting the purchase. RivalProof reviews the proposed competitors and the public pages it can check after payment.

If submitted information appears incorrect, incomplete, unavailable, or misspelled, RivalProof may contact the Customer to confirm or correct it. RivalProof may also select a compliant substitute source that keeps the purchased service useful. If RivalProof determines after review that it cannot deliver the purchased Move Brief, RivalProof will issue a full refund.

The Move Brief is a one-time purchase and does not renew automatically. Except as stated in this Policy or required by applicable law, the purchase is final after payment because RivalProof reserves limited human-review capacity and performs Customer-specific source setup and analysis that cannot be resold. The confirmed inability to deliver described in Section 1 remains refundable.

Changing priorities, deciding not to use a completed report, or finding that no important competitor change occurred during the seven-day period does not make the purchase refundable.

The 72-hour first-report period begins only after payment has cleared, all required information is complete, and RivalProof has confirmed the final list of public pages. RivalProof checks the same pages again approximately seven calendar days after the first report.

A delay caused by the Customer, incomplete information, a changed request, a missing reply, or a request for different pages pauses the delivery schedule and is not grounds for a refund.

If RivalProof misses the 72-hour first-report deadline for a reason within its reasonable control, RivalProof will check the pages for one additional seven-day period at no charge. This extra check is a service remedy, not cash or store credit.

A late first report that is delivered together with the extra check remains a completed service and is not otherwise refundable, except where applicable law requires a different remedy.

If RivalProof cancels a Move Brief before beginning paid work, the Customer will receive a full refund. If RivalProof determines after reviewing and attempting to correct the submitted information that it cannot deliver the purchased service, the Customer will receive a full refund.

A temporary failure, blocked source, or changed third-party page does not automatically mean the whole service cannot be delivered. RivalProof may suggest another permitted public page, list a page it could not check, or adjust the page list while keeping the purchased service useful.

RivalProof sells monitored research and reviewed analysis, not a guarantee that a competitor will act. A report that accurately states that no important change was found during the seven-day period is a completed service and is not grounds for a refund.

Starter, Growth, and Agency subscriptions renew monthly until canceled. The Customer may cancel through an available Stripe billing portal or by contacting RivalProof before the next renewal. Access and scheduled service continue through the end of the current paid billing period unless the account is suspended for breach or security reasons.

Cancellation stops future renewal and does not refund or prorate the current or a past billing period, except for a confirmed billing error, an undelivered service RivalProof cannot cure, or when applicable law requires a refund.

RivalProof may suspend recurring service after a failed payment and may retry the payment through Stripe. Cancellation does not erase charges that were validly incurred before the cancellation became effective.

A Customer who purchased a $149 founding-rate Move Brief and separately starts Starter within seven calendar days after delivery may receive discounts of $49.67, $49.67, and $49.66 across the first three Starter months. The discount is not transferable, has no cash value, and does not apply to another plan unless RivalProof agrees in writing.

If Starter is canceled before all three discounts are used, any unused amount expires. The original Move Brief payment is not converted into refundable account credit.

RivalProof will investigate a reported duplicate charge, incorrect amount, or suspected unauthorized transaction. A confirmed duplicate or erroneous charge will be corrected or refunded to the original payment method. Suspected card theft or account compromise may also need to be reported promptly to the card issuer.

Contact RivalProof through the contact page or email hello@rivalproof.com. Include the Customer name, purchase email, Stripe receipt or invoice number, charge date, amount, and a short explanation. Do not send a complete card number or account password.

RivalProof aims to acknowledge billing requests within two business days. Investigation and bank processing may take longer. Approved refunds are returned to the original payment method, and the Customer's bank controls when the credit appears.

Customers are encouraged to contact RivalProof first so a billing or delivery issue can be investigated promptly. Nothing in this Policy prevents a Customer from exercising rights available through its card issuer or applicable law.

This Policy does not limit any right or remedy that cannot lawfully be waived. If a part of this Policy conflicts with applicable law, the required legal protection controls and the remaining terms continue to apply.