Terms of Service

RivalProof is a business-to-business competitor research service for United States businesses. You must be at least 18 years old and acting for a business or organization to use it. The service is not offered for personal, family, or household use.

RivalProof checks approved public competitor websites, ads, online stores, and permitted public business activity. It saves proof of observed changes and provides reports that keep facts separate from analysis and recommendations. The pages checked, delivery schedule, number of users, and support depend on the offer or plan you purchase.

RivalProof reviews the competitor websites and related public business activity after payment. If submitted information appears incorrect, incomplete, unavailable, or misspelled, RivalProof may contact the Customer to confirm or correct it. If RivalProof determines that it cannot deliver the purchased Move Brief, the Customer will receive a full refund under the Refund and Cancellation Policy.

RivalProof may use public websites, public ad libraries, official platform storefronts, official platform access, and Customer-authorized exports of business content. RivalProof does not directly scrape social feeds or access private accounts, logged-in areas, paywalls, private messages, audience-level personal data, email inboxes, or sources blocked by authentication, CAPTCHAs, robots instructions, applicable terms, or other technical controls. RivalProof may reject, pause, or replace a page when checking it would be unlawful, unsafe, technically unreasonable, or inconsistent with these Terms.

Websites and platforms change without notice. A source may become unavailable, block access, change structure, limit historical data, or return incomplete information. RivalProof will list known pages it could not check in the report, but does not guarantee uninterrupted access to a third-party source.

The Move Brief covers one Customer brand and three approved competitors. RivalProof chooses public pages based on how closely they relate to the Customer's question and whether they can be checked reliably. The service includes a list of pages RivalProof will check, a first reviewed report, before-and-after proof when a supported change is found, questions worth considering, and one reviewed check seven days later. The service does not check every page, channel, promotion, or market activity.

The 72-hour first-report period begins when payment has cleared, the Customer has supplied all required information, and RivalProof has confirmed the final list of public pages. If the Customer delays or changes the required information, the delivery period pauses until the issue is resolved.

RivalProof checks the same pages again approximately seven calendar days after the first report. The Customer may send one email with no more than three report questions within seven calendar days after the first report is delivered. Additional questions, custom research, or strategy work require a separate written agreement.

A report that accurately states that no important change was found is a completed service. RivalProof does not guarantee that a competitor will make a change during the seven-day period.

The Customer agrees to:

• provide accurate account, billing, and setup information;
• request only sources and uses that are lawful and related to a legitimate business purpose;
• protect account credentials and promptly report suspected unauthorized access;
• review important facts and recommendations before acting on them;
• avoid using reports to make deceptive, defamatory, unlawful, or unsupported health, safety, clinical, or regulatory claims; and
• obtain any internal approvals needed to provide data, recipients, or instructions to RivalProof.

The Customer may not use the service to violate law, another person's rights, or a third party's access restrictions. The Customer may not attempt to bypass security, probe for vulnerabilities without written permission, interfere with the service, introduce malicious code, resell access except through an Agency plan, remove source attribution, or represent RivalProof analysis as verified fact.

Reports are informational business decision support. They are not legal, medical, clinical, financial, accounting, regulatory, or investment advice. Analysis may use automated systems and artificial intelligence, followed by the review controls described in the purchased service.

RivalProof aims to preserve accurate public proof, but public web content can be incomplete, outdated, ambiguous, or changed after collection. The Customer remains responsible for independently evaluating material decisions and for complying with laws and industry rules that apply to its products, advertising, and conduct.

Fees and billing intervals appear on the applicable order page or Stripe Checkout page. Unless stated otherwise, fees are in United States dollars and exclude taxes. The Customer is responsible for applicable sales, use, withholding, or similar taxes, other than taxes on RivalProof's income.

Stripe processes payments. RivalProof does not store complete payment card numbers. The Customer authorizes RivalProof and Stripe to charge the payment method for the selected purchase, applicable taxes, and any separately approved recurring renewal.

Refunds, billing corrections, cancellations, and delivery assurances are governed by the Refund and Cancellation Policy, which is part of these Terms.

The Move Brief is a one-time purchase and does not renew automatically. Starter, Growth, and Agency are separate monthly subscriptions. A subscription begins only after the Customer separately agrees to it and authorizes recurring billing.

Monthly subscriptions renew automatically at the beginning of each billing period until canceled. The Customer may cancel through an available billing portal or by contacting RivalProof before the next renewal. Cancellation takes effect at the end of the current paid period.

A founding-rate Move Brief Customer that starts Starter within seven calendar days after delivery may receive the full $149 purchase price as discounts of $49.67, $49.67, and $49.66 across the first three Starter months. Unused discount amounts expire if the subscription ends and have no cash value. This discount does not start a subscription without separate affirmative consent.

RivalProof and its licensors own the service, software, workflows, report structure, design, and general methods. The Customer retains ownership of information and materials it provides.

The Customer grants RivalProof a limited license to host, copy, process, and transmit Customer-provided information only as needed to provide, secure, support, and improve the purchased service.

After payment, RivalProof grants the Customer a non-exclusive, non-transferable license to use delivered reports for its internal business purposes. An Agency plan may permit client-facing use and white-label reports within its stated workspace limits. Public source content remains subject to the rights of its respective owners.

Each party will use reasonable care to protect non-public information received from the other and will use it only to perform or receive the service. This obligation does not cover information that was already lawfully known, becomes public without breach, is received lawfully from another source, or is independently developed.

RivalProof will not publicly identify the Customer or publish the Customer's private reports, instructions, or results without written permission. A party may disclose information when legally required after providing notice when legally permitted.

The Privacy Policy explains how RivalProof collects, uses, retains, and discloses personal information. The Customer is responsible for giving any required notices to its users and report recipients before providing their information to RivalProof.

RivalProof may suspend or limit access when reasonably necessary to prevent security harm, unlawful activity, nonpayment, source-policy violations, excessive use beyond plan limits, or material breach of these Terms. When practical, RivalProof will give notice and an opportunity to correct the issue.

Either party may terminate for an uncured material breach after written notice and a reasonable opportunity to cure. Sections that by their nature should survive termination, including payment, confidentiality, ownership, disclaimers, liability limits, and dispute provisions, will survive.

To the fullest extent permitted by law, the service and reports are provided “as is” and “as available.” RivalProof disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. RivalProof does not warrant that every competitor change will be detected, that every source will remain available, or that a recommendation will produce a particular business result.

These disclaimers do not exclude any warranty or right that cannot lawfully be excluded.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data arising from the service, even if advised that such loss was possible.

Except for payment obligations, fraud, willful misconduct, gross negligence, breach of confidentiality, infringement or misappropriation of the other party's intellectual property, or liability that cannot legally be limited, each party's total liability arising from the service will not exceed the amount the Customer paid RivalProof during the 12 months before the event giving rise to the claim.

To the extent permitted by law, the Customer will defend and indemnify RivalProof against third-party claims, damages, and reasonable costs arising from Customer-provided materials, the Customer's unlawful or unauthorized use of the service, or the Customer's material breach of these Terms. RivalProof will promptly notify the Customer and allow reasonable control of the defense, subject to RivalProof's right to participate with its own counsel.

RivalProof may improve or change the service while preserving the important parts of a service the Customer already purchased. If these Terms change in an important way, RivalProof will post the revised date and provide reasonable notice to active customers. Updated Terms apply prospectively. The terms accepted at purchase continue to govern an already paid Move Brief unless a change is required by law or agreed in writing.

Before filing a claim, each party agrees to send written notice describing the issue and allow 30 days for a good-faith attempt to resolve it. Either party may seek urgent relief sooner when necessary to protect security, confidential information, or intellectual property. Any unresolved claim may be brought in a court with lawful jurisdiction. Nothing in these Terms waives a non-waivable right.

Neither party is responsible for delay caused by events outside its reasonable control, except that this does not excuse payment already due. The Customer may not assign these Terms without RivalProof's written consent, except as part of a merger or sale of substantially all relevant assets. RivalProof may assign these Terms as part of a reorganization, financing, merger, or sale of the service.

These Terms, the Privacy Policy, the Refund and Cancellation Policy, and the applicable order form are the entire agreement about the service. An order form controls if it expressly conflicts with these Terms. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective. Failure to enforce a provision is not a waiver.

Questions, legal notices, billing concerns, and cancellation requests may be sent through the contact page or by email to hello@rivalproof.com. RivalProof may send operational and legal notices to the email address associated with the Customer's request or account.